|FESTIVAL PUBLICITY FLYER (colour)||CLAIMING REFUNDS FROM THE THREE TICKETS AGENCIES|
"We are unable to process refunds for those customers who purchased tickets via the box office using chip and pin or who paid with vouchers or cash at this time.
If you request a refund via firstname.lastname@example.org, a credit note will be
added to your account for the value of your tickets. Once staff can return to
work at the box office they will contact you and organise payment into your
Unfortunately, we need access to our chip and pin machines in the building
to be able to refund these payments. We will not be offering cash refunds."